Frequently Asked Questions
Everything you need to know about bringing Pieces Home quality into your living space.
How do you ensure the quality of your furniture and decor?
At Pieces Home, we partner with skilled artisans and reputable manufacturers who use premium materials. Every item undergoes a rigorous quality control inspection before being packaged to ensure it meets our high standards for durability and aesthetics.
What are your shipping rates and delivery timelines?
We offer tiered shipping based on item size. Small decor items typically arrive within 5-7 business days, while larger furniture pieces are delivered via white-glove service within 2-4 weeks. Tracking information is provided for all orders.
What is your return policy for home goods?
We want you to love your space. If you are not satisfied, we accept returns on most items within 30 days of delivery. Items must be in original condition and packaging. Please note that custom-made furniture and final sale items are non-returnable.
Do you offer fabric swatches or material samples?
Yes! To help you visualize our pieces in your home, we offer complimentary swatches for most of our upholstery collections. You can request these directly through the product pages or by contacting our design support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Affirm for larger purchases.
How can I track my furniture delivery?
Once your order ships, you will receive an email with a tracking link. For large furniture deliveries, our freight partner will contact you directly via phone or text to schedule a specific delivery window that works for you.